Frequently Asked Questions
How long does shipping take?
Estimated delivery time is 7–20 business days worldwide.
Processing typically takes 1–5 business days before shipment.
Delivery times may vary depending on destination, customs, and carrier operations.
How can I track my order?
Once your order has been shipped, you will receive a tracking confirmation email with your tracking information.
Please allow a few business days for tracking updates to appear.
Do you ship internationally?
Yes — Crokito ships worldwide.
Shipping availability may vary depending on destination.
Can I return my order?
If you experience an issue with your order, please contact our support team.
Return requests are reviewed individually and require prior approval.
Please do not send items back without contacting us first.
What if I receive a damaged or incorrect item?
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Include:
Our team will review the issue and provide an appropriate resolution.
Can I cancel my order?
Orders may be canceled within 12 hours of purchase.
After that, your order may already be in processing and cancellation may no longer be possible.
What if I entered the wrong shipping address?
Please contact us immediately.
If your order has not yet been processed, we may be able to update the address.
Once an order has been processed or shipped, changes may no longer be possible.
Do I need to pay customs or import fees?
Depending on your country, customs duties, taxes, or import fees may apply.
These charges are determined by local authorities and are the responsibility of the customer.
My tracking says delivered, but I didn’t receive my package.
Please first check:
If you still cannot locate your package, contact our support team.
What payment methods do you accept?
Available payment methods are displayed securely at checkout.
How do I contact support?
You can reach our support team at:
Email: support@wearcrokito.com
Support Hours:
Monday – Friday
Business Hours
