At Crokito, we are committed to delivering your order as quickly and smoothly as possible, no matter where you are in the world.
Please review the information below regarding our shipping process.
Order Processing
All orders are processed within 1–5 business days after payment confirmation.
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.
Please note that processing times may be longer during peak seasons, holidays, or promotional periods.
Estimated Delivery Time
Estimated delivery time for most orders is 7–20 business days worldwide.
Delivery times are estimates only and may vary depending on:
Please understand that unexpected delays may occasionally occur.
Shipping Costs
Shipping fees (if applicable) will be clearly displayed at checkout before you complete your purchase.
From time to time, Crokito may offer free shipping promotions.
Order Tracking
Once your order has been shipped, tracking details will be sent to the email address provided during checkout.
Please allow a few business days for tracking information to update after dispatch.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, or other fees may be charged by your local customs authority.
These charges are the responsibility of the customer and are not controlled by Crokito.
Customs processing may also cause additional delays beyond our estimated delivery timeframe.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided, this may result in delays, failed delivery, or additional carrier fees.
Crokito is not responsible for orders delayed or lost due to incorrect shipping information submitted by the customer.
Lost, Delayed, or Stuck Packages
If your package appears delayed, stuck in transit, or marked with limited tracking movement, please contact our support team.
We will gladly assist in investigating the shipment with the carrier.
Please note that shipping delays caused by carriers, customs, or external logistics partners are outside our direct control.
Marked as Delivered
If your tracking status shows Delivered, but you have not received your package, we recommend:
If you still cannot locate your package, please contact us for assistance.
Split Shipments
In some cases, your order may be shipped in separate packages depending on product availability or warehouse logistics.
If this happens, you will receive tracking information for each shipment where applicable.
Contact Us
If you have any questions about shipping or your order, please contact us:
Email: support@wearcrokito.com
Support Hours: Monday–Friday | Business Hours
