At Crokito, customer satisfaction is important to us. If you experience an issue with your order, we are here to help.
Please review our return and refund guidelines below.
Return Eligibility
To be eligible for a return, the item must:
Do not send any items back without contacting our support team first. Unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
Once reviewed, we may offer:
Wrong Size / Ordering Errors
Please review our sizing information carefully before placing your order.
If an incorrect size was ordered by the customer, return or exchange requests may be reviewed on a case-by-case basis.
Approval is not guaranteed.
Change of Mind
Because many of our products are processed specifically for each order, we do not guarantee returns or refunds for change-of-mind purchases.
However, requests may be reviewed individually at our discretion.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
After this timeframe, orders may already be processed or prepared for shipment and may no longer be eligible for cancellation.
Refund Processing
If a refund is approved, it will be issued to the original payment method used during checkout.
Please allow 5–10 business days for the refund to appear, depending on your financial institution.
Non-Refundable Situations
Refunds may not be granted in the following situations:
Lost Packages
If your package is confirmed as lost in transit after investigation, we will work with you to provide an appropriate resolution, which may include a replacement, store credit, or refund where applicable.
Contact Us
If you need assistance, please contact us:
Email: support@wearcrokito.com
Support Hours: Monday–Friday | Business Hours
